Sessions

Setting up and running a low-cost airline is a challenge in anyone’s book and David Bryon, former Managing Director of bmibaby, lived to tell the tale…and he does just that. David speaks with authority on business growth, customer service, leadership, environmental impact, and what businesses everywhere can learn from the highly competitive and challenging aviation sector.

It's time to get smart about connectivity transformation

Big shifts in the UK's connectivity landscape catalysed by the rise of intelligent mobile data solutions, the PSTN switch off and the sunsetting of 2G and 3G is unlocking opportunities for resellers to increase their options around burgeoning customer upgrade opportunities. In his session, Pangea Co-Founder and Managing Director, Dan Cunliffe, shines a light on the significant addressable market for the channel to support these developments and accelerate revenues derived from the ongoing exponential increase in demand for IoT Connectivity, high bandwidth applications and intelligent mobile data solutions.

Unlocking Profitability: The rise of CX solutions for SMEs

As the market for customer experience (CX) solutions continues to grow, resellers are presented with a significant opportunity to increase their profitability. The emergence of omnichannel tools and AI has made it easier than ever for resellers to offer comprehensive CCaaS solutions. Resellers can increase margin and be perceived as more than just a telco/IT provider by positioning themselves as a strategic partner and offering a wider range of value-added services and products. It's time to tap into a growing CCaaS market and leverage expertise to succeed in today's economic environment.

Where are the Channel opportunities in a rapidly evolving ICT changing landscape?

Never Give In

Scotty is the highest-ranking black officer in the history of the Royal Marines and led Britain’s Commandos around the world. Scotty works with executive leadership teams and the nation's top sports teams and Olympic teams to develop innovative leadership, team cohesion and peak performance. In this session, he will share practical examples of leadership and resilience working as a performance coach in the world of elite sport and business.

Catching the next wave of online communications services

Bringing the next wave of online services to customers should be a top priority for the channel, says Voiceflex Chief Commercial Officer Paul Taylor. In his session he will explore how resellers can lead changes in the way organisations work and interact with customers underpinned by new online services such as broader and more comprehensive applications of WhatsApp for Business and QR code calling. Taylor's key message: Providing online services is essential to success, and it's time to sell the change and increase subscription revenues.

Assessing the impact of economic volatility on ICT sector M&A

In this session we will assess the impact of economic uncertainty on comms and ICT channel M&A and investment trends, and their implications for both funders and owner operated channel businesses.